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Main > FAQ

  1. Who can access online stock trading?
    • You must be a maybank2u.com user or powerbroking2u.com.my user.
    • Have an existing account with Maybank Investment Bank Berhad (formerly known as Aseambankers) dealers or a Maybankinvest account.

  2. What are the benefits of using Maybank2u.com Online Stocks?
    • Online trading via Maybank2u.com offers convenience and advantages, such as:
      1. Stock trading directly from the comfort of your office, home or anywhere.
      2. Flexibility to place order whenever you like, even during off-market hours.
      3. Able to check real time stock processing.
      4. Online payment facility.
      5. Check your account portfolios and trade history.
      6. Speedy confirmation on the status of trade done.
      7. Enjoy discounted brokerage.
      8. Able to perform Cash withdrawal online.
      9. Learn how to invest in stocks with the risk-free online Stock Games.
      10. Latest News and Announcements from Bursa.
      11. Latest research information and technical analysis.

  3. Which is the recommended browser for Online Stocks?
    • Internet Explorer Version 7.0 and above is recommended. You may not be able to access Online Stocks if you use other browsers.

  4. What information do I need to key-in to access?
    • For maybank2u.com, you may activate the online stock after log in. For subsequence log in, it will direct you to the online stock link.
    • For powerbroking2u.com.my, you may need to fill up form and submit to your remisier or dealer. You will receive the notification of user id and password via call or email.

  5. Do I need to pay any subscription fee?
    • No. the service is free of charge.

  6. What should I do if I do not have a trading account?
    • Log in to maybank2u.com → click “Investment” tab → choose “Online Stock” → choose “Share Margin Financing” or “Non Margin Financing” → Fill in your details “OR”
    • Go to powerbroking2u.com.my → click “Open An Account” → click “Register” button at the bottom page → Fill in your details
    • Upon successful submission of your application, our Investment Share Executive (ISE) will contact you to process the necessary documents.

  7. How do I activate my trading account online?
    • Once our Investment Share Executive notifies you that your application has been approved, login to Maybank2u.com with your Username and Password. Select Online Stocks. You will be prompted to fill in and submit your details for Online activation.

  8. Can I still access Maybank2u.com online stocks if I have not log in for more than 6 months?
    • No, you will not be able to access the Online Stocks if you have not log in to online banking for more than 6 months although you have been actively trading via alternate online stocks login. When you encounter this you are advised to visit any of our branches to renew the access for Online Banking

  9. What are the benefits of Trading via Maybank2u.com or powerbroking2u.com.my?

    You may enjoy lower brokerage fees as per table below:

    Brokerage rates
    Contract value Offline Online (M2u or Power Broking)
    Up to RM100,000 0.60% 0.42%
    Above RM100,000 0.30% 0.21%

  10. What should I do if I am unable to view stock price?

    You may download CAB file as per below steps:
    • Under the main menu, select "Tools" → Internet Options → Security Tab → Internet Icon → "Customer Level" button. The Security Settings window is displayed
    • Select "enable" all ActiveX controls and plug-ins
    • Reset your custom settings to "Medium"
    • Click "OK" to complete the setting

  11. I am still unable to view quotes after successfully downloading CAB files?
    • Refresh the Live Quotes web page.
    • Switch from Real-Time to Http-Realtime mode by selecting the "Http-Real Time" link at the bottom of the "Live Quotes" pages.

  12. How to perform buying and selling shares via online stocks?
    • At the top of Live Quotes you will notice the Buy / Order/ Sell bar. These features enable you to do your online stock transactions.
      • Click on Buy (the green button) to place order.
      • On the pop-up screen, type in the quantity of shares you want to purchase.
      • Type in your desired purchase value, or select one of the predefined values in the dropdown list.
      • If you have more than one trading account. Select the appropriate account from the dropdown list.
      • You may click on the OK button to send the order.
      • Login to Online Stocks and select "User Guide" > "Trading" for more information on these features.

  13. What if I have forgotten my trading PIN?
    • Please contact Maybank Investment Bank Equities Helpdesk at 1 300 223 888 or email to equities.helpdesk@maybank-ib.com.

  14. I cannot remember my user id and password, what should I do?
    • If you register using maybank2u.com, kindly contact Maybank Customer Care at 1 300 88 6688.
    • If you register via Powerbroking2u.com.my, please contact Maybank Investment Bank Equities Helpdesk at 1 300 223 888 or email to equities.helpdesk@maybank-ib.com.

  15. What are system requirement to view online stock trading?
    • Online stocks is supported by Internet Explorer browser (version 7.0 and above).

  16. How do I trade if the system is down?
    • Please call you ISE, Dealer or Remisier.

  17. Who should I contact for further information?

    You may call us at 1 300 223 888 or drop by of our branches as per below:

    • Kuala Lumpur branch
      Level 1, Tower C
      Dataran Maybank
      No 1, Jalan Maarof
      59000 Kuala Lumpur
      Tel: 03-2297 8888
     
    • Petaling Jaya branch
      Level 1, Wisma Bentley Music
      3 Jalan PJU 72 Mutiara Damansara
      47180 Petaling Jaya, Selangor Darul Ehsan
      Tel: 03-7718 8888

    • Ipoh branch
      BG-04 (Ground Floor), Level 1 & 2
      No 42, Persiaran Greentown 1
      Pusat Dagangan Greentown
      30450 Ipoh, Perak Darul Ridzuan
      Tel: 05-245 3400
     
    • Seremban branch
      Wisma HM
      No 43, Jalan Dr Krishnan
      70000 Seremban, Negeri Sembilan
      Tel: 06-766 9555

    • Klang branch
      Suite 8.02, Level 8, Menara Trend
      Intan Millennium Square
      68 Jalan Batai Laut 4, Taman Intan
      41300 Klang, Selangor Darul Ehsan
      Tel: 03-3050 8888
     



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